APP Privacy policy

Dear users, welcome to our application (hereinafter referred to as the "App"). This privacy policy aims to inform you about how we collect, use, and disclose your personal information provided during your use of our application. In this privacy policy, "you" refers to users of this application, whether you are customers, application visitors, or other individuals providing information in accordance with this privacy policy.

Please read this privacy policy carefully. By using and accessing any part of this application, you agree to the collection, use, and disclosure of your information as described in this privacy policy. If you do not agree to this privacy policy, please do not use or access this application.

Changes to the Privacy Policy

We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy within the application, update the "Last Updated" date, and take any other steps required by applicable laws.

How We Collect and Use Your Personal Information

To provide the application, we collect personal information about you from various sources within the past 12 months, as follows. The information we collect and use may vary depending on how you interact with our application and how you use our services.

In addition to the specific purposes listed below, we may use the information we collect about you to communicate with you, provide the application, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the application, our rights, and the rights of our users or others.

Types of Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our application and how you use our services. When we use the term "personal information," we refer to information that can identify, be related to, or be linked to you. The following sections describe the categories and specific types of personal information we collect.

Information Directly from You

Information directly submitted to us through our application may include:

Basic contact information, including your name, address, phone number, email.

Order information, including your name, shipping address, payment confirmation, email address, phone number.

Account information, including your username, password, security questions.

Customer support information, including information you choose to include in communications with us, such as when sending messages through the application.

Certain features of the application may require you to directly provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information Collected Through Cookies

We also automatically collect certain information related to your interactions with the application ("Usage Data"). For this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our application and your account, including device information, browser information, information about your network connection, your IP address, and other information related to your interactions with the application.

How We Use Your Personal Information

Providing Products and Services: We use your personal information to provide product control and post-purchase support services, ensuring that you can effectively manage and use our products. This includes helping you understand product features and operations, addressing any issues you may encounter, and enhancing the product experience based on your feedback. Our goal is to ensure your satisfaction with our products and enable you to fully utilize them.

Marketing and Advertising: We use your personal information for marketing and promotional activities, such as sending marketing, advertising, and promotional communications via email, SMS, or mail, and displaying advertisements related to products or services to you. This may include using your personal information to better customize services and ads on the application as well as other websites.

Security and Fraud Prevention: We use your personal information to detect, investigate, or take action to respond to potential fraud, illegal, or malicious activities. If you choose to use the application and register an account, you are responsible for the security of your account credentials. We strongly recommend that you do not share your username, password, or other access details with others. If you believe your account has been compromised, please contact us immediately.

Communication with You: We use your personal information to provide customer support and improve our services. This aligns with our legitimate interest to respond to you, provide effective services, and maintain our business relationship with you.

Cookies

Like many applications, we use cookies within our application. These cookies are used to provide and improve our application and services. They help remember your actions and preferences, perform analytics to better understand user interactions with the application, and manage, improve, and optimize our application. Additionally, we may collaborate with third parties and service providers to use cookies in our application to help customize the application, products, and advertisements, as well as services on other applications and websites. Our goal is to provide a better user experience and ensure you can fully utilize our application.

How We Disclose Personal Information

In certain situations, we may disclose your personal information to third parties for legitimate purposes, subject to the constraints of this privacy policy. Such situations may include:

Disclosing to vendors or other third parties that perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and transportation).

Disclosing within our affiliated companies or within our corporate group to facilitate the successful operation of our business (in our legitimate interests).

In connection with business transactions (such as mergers or bankruptcies), to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce any applicable terms of service, and protect or defend the application, our rights, and the rights of our users or others.

In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (marked with *) to users for the purposes listed in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

Identifiers, such as basic contact information and certain order and account information.

Commercial information, such as order information, shopping information, and customer support information.

Internet or other similar network activity, such as usage data.

We do not use or disclose sensitive personal information to infer your characteristics.

User-Generated Content

We cannot control who can access the information you choose to provide to others, and we cannot guarantee that parties who access such information will respect your privacy or protect its security. We are not responsible for the privacy or security of any information you publicly provide, including information you share on third-party social network platforms. Information you provide in public or semi-public areas may be viewed without restrictions by other users of the application and/or users of these third-party platforms, and is not subject to our or third-party use restrictions. Our inclusion of such links does not imply endorsement of the content, owners, or operators on these platforms unless explicitly disclosed in the application.

Children's Data

This application is not intended for children, and we do not knowingly collect any personal information about children. If you are a parent or guardian who believes that personal information of a child has been provided to us, you can contact us using the contact information provided below to request deletion of that information.

As of the effective date of this privacy policy, we have no actual knowledge of "selling" or "sharing" (as defined by applicable laws) the personal information of individuals under the age of 16.

Security and Retention of Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send to us may be insecure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information with us.

We retain your personal information for a period determined by various factors, such as whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your jurisdiction, you may have certain or all of the rights listed below concerning your personal information. However, these rights are not absolute and may only apply in specific circumstances, and in some cases, we may refuse your request in accordance with the law.

Right of Access/Rectification: You may have the right to request access to detailed information about your personal information stored by us, including information about how we use and share your information.

Right to Deletion: You may have the right to request the deletion of your personal information stored by us.

Right to Rectification: You may have the right to request that we correct inaccurate personal information stored by us.

Right to Portability: In certain situations and subject to certain exceptions, you may have the right to receive a copy of your personal information stored by us and request us to transmit it to third parties.

Restriction of Processing: You may have the right to request us to stop or limit our processing of personal information.

Withdrawal of Consent: If we rely on your consent to process your personal information, you may have the right to withdraw that consent.

Appeal: If we deny your request, you may have the right to appeal. You can do this by replying directly to our denial.

Managing Communication Preferences: We may send you promotional emails, and you can opt-out at any time by using the unsubscribe option provided in our emails. If you choose to opt out, we may still send you non-promotional emails, such as emails related to your account or orders you have placed.

You can exercise any of the above rights at the locations indicated within our application or by contacting us using the contact information provided below.

We will not discriminate against you for exercising these rights. Before providing a substantive response to your request, we may need to collect information from you to verify your identity, such as your email address or account information. Depending on the applicable law, you may designate an authorized agent to exercise your rights on your behalf. Before accepting requests from agents, we will require agents to provide proof of their authorization to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your requests promptly in accordance with applicable law.

Complaints

If you have any complaints about how we handle your personal information, please contact us using the contact information provided below. If you are dissatisfied with our handling of your complaint, depending on your location, you may appeal our decision using the contact information provided below, or you may file a complaint with the data protection authority in your jurisdiction.

International Users

Please note that we may transfer, store, and process your personal information outside of your country of residence, including in the United States. Your personal information may also be processed by employees and third-party service providers and partners in these countries.

If we transfer your personal information outside of Europe, we will rely on standard contract clauses issued by the European Commission or equivalent contracts issued by relevant UK regulatory authorities as recognized transfer mechanisms and will take appropriate measures to ensure such transfers comply with applicable legal requirements.

How to Contact Us

If you have any questions, comments, or concerns about this privacy policy or our practices regarding personal information, or if you wish to exercise your rights, you can contact us at support@hartompet.com. We will respond to your requests as promptly as possible and make every effort to address your concerns.

Last Updated

This privacy policy was last updated on September 1, 2023. By continuing to use or access any part of this application after we publish a revised privacy policy, you will be deemed to have accepted and agreed to the revised privacy policy.